{"id":9962,"date":"2026-05-12T07:02:01","date_gmt":"2026-05-12T07:02:01","guid":{"rendered":"https:\/\/staging.info.cashtocode.com\/help-2\/cashtocode-evoucher-refund\/"},"modified":"2026-06-09T09:19:32","modified_gmt":"2026-06-09T09:19:32","slug":"cashtocode-evoucher-refund","status":"publish","type":"page","link":"https:\/\/staging.info.cashtocode.com\/oce\/help\/cashtocode-evoucher-refund\/","title":{"rendered":"Can I get a refund on a CashtoCode eVoucher?"},"content":{"rendered":"
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Quick answer (TL;DR):<\/p>\n

A redeemed CashtoCode<\/a> eVoucher cannot be refunded. The value has already moved to the merchant. Unused codes<\/strong> can sometimes be returned through the reseller, depending on its policy. The merchant is responsible for any service issue after redemption, not CashtoCode.<\/p>\n<\/div><\/div>

Why redeemed eVouchers are not refundable<\/h2>

The moment you enter a PIN at a merchant checkout, the value transfers to your merchant account. The voucher itself drops to zero. Refunding the PIN would require pulling money back out of the merchant, which is not technically possible through CashtoCode.<\/p>

If you are unhappy with the service you paid for, the refund path goes through the merchant. For example, a CashtoCode Casino<\/a> refund moves the balance back to your casino wallet, not back onto the original PIN.<\/p>

Unused codes: can I get my money back?<\/h2>

Sometimes yes. Each reseller has its own refund policy for unused vouchers within the expiry window. Contact the reseller you bought from with the order number and PIN. If the code has not been redeemed, they can usually deactivate it and refund you. Once the code has been used, the answer is final.<\/p>

What if my voucher was bought from a scam site?<\/h2>

That is the hardest case. Vouchers bought outside the authorised resellers<\/a> are often invalid or already used. CashtoCode cannot refund a code that never came through the official channel. Always buy from one of the listed resellers to keep your purchase protected.<\/p>

Buy your CashtoCode eVoucher online:<\/p>

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Frequently asked questions<\/h2>\n
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Can I cancel a CashtoCode eVoucher order before it is delivered?<\/strong>

In rare cases yes, if the reseller has not yet sent the code. Contact reseller support within minutes of placing the order.<\/p><\/div>\n

Who handles the refund: CashtoCode or the reseller?<\/strong>

The reseller. CashtoCode itself does not handle refunds to end users. The reseller verifies the order and processes the return if the code is still unused.<\/p><\/div>\n<\/div>

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Related Topics<\/h3>\n